2020 Foundations

Reporting multiple dimensions of public service performance: information order effects on citizens’ willingness to use services

Julian Christensen, Oliver James

Public Management Review

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Cited by in snapshot: 2
References in snapshot: 0
Global cited by: 12

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Cited by 2

Issue prioritisation decisions by local politicians: the role of order effects and justification requirements Amandine Lerusse · 2024
The Impact of Active Engagement With Performance Information on Citizens Views on Public Services: A Budget Game Experiment Erasmus Häggblom, Bjorn Kleizen, Wouter Van Dooren · 2026

References 0

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Records that cite some of the same reference targets.

Issue prioritisation decisions by local politicians: the role of order effects and justification requirements Amandine Lerusse · 2024

6 shared references · rank 1 of 35

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6
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51
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42
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Jaccard
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Negative media reporting and its effects on performance information use in public spending David Lindermüller, Matthias Sohn, Bernhard Hirsch · 2021

6 shared references · rank 2 of 35

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6
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51
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77
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0.096
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0.049
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2 of 35
How Do Public Managers Learn from Performance Information? Experimental Evidence on Problem Focus, Innovative Search, and Change Jesper Asring Jessen Hansen, Poul Aaes Nielsen · 2022

5 shared references · rank 3 of 35

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5
This record reference degree
51
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44
Cosine
0.106
Jaccard
0.056
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3 of 35
Exploring the Link Between Performance Information Use and Organizational Performance: A Contingency Approach Alexander Kroll · 2015

5 shared references · rank 4 of 35

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5
This record reference degree
51
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86
Cosine
0.075
Jaccard
0.038
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4 of 35
Factors shaping the use of performance information by public managers Denita Cepiku, Marco Mastrodascio, Weijie Wang · 2026

4 shared references · rank 5 of 35

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4
This record reference degree
51
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104
Cosine
0.055
Jaccard
0.026
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5 of 35
Manager and employee behaviors in response to performance signals in public organizations Taek Kyu Kim · 2023

4 shared references · rank 6 of 35

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4
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51
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201
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0.040
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6 of 35
Uncovering the Circumstances of Performance Information Use Findings from an Experiment Donald P. Moynihan · 2015

3 shared references · rank 7 of 35

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3
This record reference degree
51
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43
Cosine
0.064
Jaccard
0.033
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7 of 35
The relevance and reliability of performance information for accountability: A survey experiment exploring citizens' views Shlomo Mizrahi, Yizhaq Minchuk · 2020

3 shared references · rank 8 of 35

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3
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51
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50
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0.059
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0.031
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LEARNING FROM PERFORMANCE FEEDBACK: PERFORMANCE INFORMATION, ASPIRATION LEVELS, AND MANAGERIAL PRIORITIES Poul Aaes Nielsen · 2013

3 shared references · rank 9 of 35

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3
This record reference degree
51
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51
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0.059
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0.030
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9 of 35
Does Fiscal Austerity Affect Political Decision-Makers’ Use and Perception of Performance Information? Bente Bjørnholt, Martin Bækgaard, Kurt Houlberg · 2016

3 shared references · rank 10 of 35

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3
This record reference degree
51
Neighbor reference degree
54
Cosine
0.057
Jaccard
0.029
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10 of 35
What is performance measurement for? Multiple uses of performance information within organizations Pietro Micheli, Andrey Pavlov · 2017

3 shared references · rank 11 of 35

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3
This record reference degree
51
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55
Cosine
0.057
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0.029
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11 of 35
DOES PERFORMANCE INFORMATION ABOUT PUBLIC SERVICES AFFECT CITIZENS' PERCEPTIONS, SATISFACTION, AND VOICE BEHAVIOUR? FIELD EXPERIMENTS WITH ABSOLUTE AND RELATIVE PERFORMANCE INFORMATION Oliver James, Alice Moseley · 2014

3 shared references · rank 12 of 35

Shared references
3
This record reference degree
51
Neighbor reference degree
60
Cosine
0.054
Jaccard
0.028
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12 of 35
Understanding diverse types of performance information use: evidence from an institutional isomorphism perspective Yujin Choi, Harin Woo · 2022

3 shared references · rank 13 of 35

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3
This record reference degree
51
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65
Cosine
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Jaccard
0.027
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13 of 35
Promoting Performance Information Use Through Data Visualization: Evidence from an Experiment Andrew Ballard · 2019

3 shared references · rank 14 of 35

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3
This record reference degree
51
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78
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Searching near and far? Search distance and performance below historical and social aspirations Catarina Antunes Mantas, Joris van der Voet, Amandine Lerusse · 2026

3 shared references · rank 15 of 35

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51
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81
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Bounded rationality, blame avoidance, and political accountability: how performance information influences management quality Sounman Hong, Sun Hyoung Kim, Jieun Son · 2019

3 shared references · rank 16 of 35

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51
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83
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A Behavioral Model of Public Organizations: Bounded Rationality, Performance Feedback, and Negativity Bias Sounman Hong · 2018

3 shared references · rank 17 of 35

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86
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Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research Alexander Kroll · 2015

3 shared references · rank 18 of 35

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51
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92
Cosine
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Jaccard
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18 of 35
Performance Measurement System Design as Link Between Strategy Formulation and Performance Information Use in Public Sector Organizations Åge Johnsen, Kerstin Solholm, Per Arne Tufte · 2024

3 shared references · rank 19 of 35

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3
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51
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94
Cosine
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Public Sector Organizations' Use of Benchmarking Information for Performance Improvement: Theoretical Analysis and Explorative Case Studies in Dutch Water Boards Sandra Tillema · 2007

2 shared references · rank 20 of 35

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51
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37
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